Guided technician workflow to ensure accuracyĪsset management solution reduces support labor by 100 percent.Client portal: to share information and direct colony requests.Real-time status updates among project management staff and customers.This solution is a technologically advanced system with state-of-the-art peripherals that include tablet interfaces, voice commands, voice prompting, keypad interaction, and RFID usage that was tailored specifically for technicians working in laboratories. Each group has custom portals that provide real-time information. Beyond inventory, ICM™ offers deep access to data, providing clients, technicians and project managers real-time status updates. ICM™ is a dynamic asset management solution that handles most aspects of Charles River’s GEMS business processes – from project management, to model handling, to client portals. Solution - In only five months, Internet Colony Management (ICM™) was live. New asset management solution in just five months OutSystems allowed Charles River to innovate, creating the exact web and mobile application they wanted. Ultimately, Charles River chose OutSystems because it delivers flexibility and ease-of-use in building, testing, deploying, and changing versions quickly. Searching for a truly flexible solution to meet their business needs, Charles River evaluated 20 different packages, conducted two POCs, and interviewed multiple contractors and vendors. Manager, Business Operations at Charles River This helps us really stay ahead of the curve and puts us in a position to always be ahead of the game.” Matt Bouchard, Sr.
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“OutSystems easily allows our internal IT staff to continually update and make changes to our applications.
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Hoping to build on their success in the market plus add value to their customers, Charles River set out to create a custom web and mobile application that automated their complex business processes and extended visibility immediately to their customers.
Furthermore, access to this data was not as instantaneous as customers may have wanted.
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While refined, a manual process of this scale resulted in higher labor costs and the threat of inefficiency. The large volumes of data generated from breeding, separating, categorizing, and handling models were stored on paper in high-density, offsite storage facilities. For over 20 years, the Genetically Engineered Models and Services (GEMS) group at Charles River used a manual business process, spread across eight sites and six countries. Managing specialized models and colonies for biomedical research is an incredibly complex process that generates massive amounts of data. Manager, Business Operations at Charles River A Manual Business Process, Spread Across Eight Sites and Six CountriesĬhallenge - Charles River provides essential products and services to help pharmaceutical and biotechnology companies, government agencies, and leading academic institutions around the globe accelerate their research and drug development efforts. “With OutSystems we have delivered custom applications that are giving us a significant competitive advantage.” Matt Bouchard, Sr.
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